Remote Support

What is remote support?​

Remote support is used to troubleshoot computer related problems and errors via an online remote desktop connection.  We use a secure and reliable connection that can be downloaded for free.

The remote support software we use:

  • 250+ million downloads
  • 400+ million sessions per month
  • 42 million bridges miles per month

Our IT technician takes control of the remote computer with your authority over the internet and can solve problems without having to be at the physical location, which will save you time and money.  We are able to offer support across all your devices and operating systems: Windows, macOS, iOS, Android, Linux, FreeBSD and even your RaspberryPI.

remote support

Why pay expensive call out fees for IT support technicians?  Use remote support instead.

As part of a complete IT offering we supply onsite and remote services. A support query will be investigated by a technician as first level support using remote assistance. Should we not be able to resolve the issue via remote support a ticket will be logged for a technician to visit the site.

Common repairs done with remote support:

  • Virus and spyware removal
  • Computer optimisation
  • Registry repair
  • Device driver installations
  • E mail setup
  • VoIP setup
  • Accounting software support
  • Software installations

How does it work?

Step 1

You must have an internet connection. Download the free remote support software.

Step 2

Supply the technician with your unique number and accept the connection.

Step 3

Done! The technician will have access to assist with your IT query.

More information on remote support:

Remote desktop support uses technology to allow IT support specialists to view a user’s desktop screen over a network or the Internet to solve and troubleshoot problems and to provide instructions to the user. Alternatively, remote keyboard and mouse control can also be used to allow the IT specialist to actually take control of the user’s computer, of course with the consent of the user.  The question is what are the advantages for your company?

One of the best ways remote desktop support helps companies is by saving time and money.

Contact Us for more information 

What you need to know

  • You don’t need a SLA.  We offer support to SLA and ad hoc customers.
  • Fast turnaround times.
  • No call out fees.
  • Rates charged at 30 minute increments.
  •  Always make sure you have the most recent backups.
  • Remote support is secure.  We use banking-standard TLS 1.2 technology to ensure your computer is protected.